Customer Care Consultant (Brussels)

United Business Support is part of United Consulting™. Together, we have spent more than 25 years working to create the ideal working environment for over 900 professionals in finance, HR, supply chain, business support and marketing.

We specialize in Business Support consultancy, but not as you know it. We are 100% Belgian and family-owned. Our house style is defined by our personal approach.

Unique projects, talent coaching, legendary afterworks and a work rhythm that fits people. That’s what we focus on.

YOUR JOB

Do you enjoy working in a customer-oriented role and do you live in Brussels or Flemish Brabant, for example Vilvoorde, Zaventem, Diegem, Meise, …? Then this role is definitely for you!

As a Customer Care Consultant, you are the first point of contact for customers. You are responsible for both inbound and outbound calls within the Customer Service department. You analyze customers’ needs and questions and proactively think along to find a suitable solution. If necessary, you refer them to the right department. In addition, you build and maintain strong relationships with customers, intermediaries and partners. Together with your colleagues in the customer service team, you strive for optimal customer satisfaction.

Your range of tasks is varied and may include:

• Answering customer questions by phone, email or chat;
• Following up on files and handling complaints;
• Administrative processing of customer data;
• Inside sales (support);
• Acting as a liaison between departments to provide customer-oriented solutions.

You work on temporary projects at clients in various sectors. Flexibility is therefore essential: you adapt quickly and enjoy a dynamic environment.

YOUR SKILLS

• You hold a higher education degree (bachelor’s or master’s).
• You preferably have initial work experience in customer service, as a support employee, call center employee or a similar role.
• You express yourself effortlessly, both verbally and in writing, in Dutch, French and English.
• You get satisfaction from telephone contact. You are in daily contact with customers via email and phone.
• You take initiative and approach problems with a solution-oriented mindset.
• You are characterized by your customer focus and commercial mindset.
• You hold a category B driving licence, allowing you to travel flexibly to our projects.

OUR OFFER

• A permanent contract of indefinite duration.
• An attractive salary with a company car, including a fuel card.
• An extensive package of extra-legal benefits, which we will gladly present to you during an initial conversation.
• Exciting projects at our clients, with an average duration of 6 to 10 months.
• Variety and opportunities, but above all: plenty of new challenges!
• Training and a growth path tailored to you.
• A strong focus on your work-life balance. No overtime with us. And with 32 holidays (for a full-time position), you can recharge your batteries whenever you need to.
• Fun events with your United colleagues. Great atmosphere & fun guaranteed!
• Access to exclusive experiences and more thanks to our loyalty platform.

Want to become part of United? Apply today!