Customer Service Consultant

United Business Support is part of United Consulting™. For more than 25 years, we have been committed to creating the ideal working environment for over 750 consultants in Finance, HR, Supply Chain, Business Support, and Marketing.
We specialize in Business Support consultancy, but not as you know it. We are 100% Belgian and family-owned. Our style is defined by our personal approach.
Unique projects, talent coaching, legendary afterwork events, and a work rhythm tailored to human needs. That is what we aim for.

YOUR JOB

Do you live in Ghent, Sint-Niklaas, Aalst or anywhere else in East Flanders and are you looking for a challenging administrative position? Then we have the perfect opportunity for you!

Calling with a script in front of you? Not your style? Ours neither! We focus on the quality of your answers, customer satisfaction and team performance. As a customer care expert, you make a real impact in our customers’ journey.
Together with your colleagues, you provide warm and dedicated support to our customers and offices through various channels in both service and sales processes.

• After your training program, you will be an expert in your domain. You continuously update your knowledge on new products, processes, and digital functionalities, among other things.
  • You communicate with customers and office staff via phone, email, and messaging platforms. You analyse their questions, conduct research and provide appropriate solutions.
  • With your attentive listening skills, you identify customers’ needs. You support them in using our digital applications or connect them with their office manager.
  • You actively contribute to your own growth, as well as that of customer service and the company.

YOUR SKILLS
• You have a bachelor’s or master’s degree, or equivalent work experience.
• You enjoy thinking about customer needs and proposing targeted solutions.
• You embrace change as an opportunity to grow and enjoy taking initiative.
• Clear and open communication is in your nature, both in Dutch and French. Excellent proficiency in French is a must.

PRACTICAL
• You mainly work day shifts, but you’re flexible to occasionally take on evening or weekend shifts.
• You enjoy a good work-life balance, a competitive salary and the flexibility to choose between working from home and in the office, with the possibility to work from home up to 60% of the time.

OUR OFFER
• A full-time, indefinite contract.
• An attractive salary with a company car, including a fuel card.
• A comprehensive benefits package, which we will be happy to introduce to you during a first interview.
• Fascinating projects, with an average duration of 6 to 10 months.
• Variety and opportunities, but above all: lots of new challenges!
• Training and a growth path tailored to your needs.
• A strong focus on work-life balance. No overtime with us. And with 32 days’ holiday (for a full-time position), you’ll have plenty of time to recharge.
• Fun events with your United colleagues. A great atmosphere and lots of fun guaranteed!
• Access to exclusive experiences and more through our loyalty platform.

Want to become part of United? Apply today!